Question 1

Where do you ship?

Accepted Answer

We currently ship to Canada, the United States, and many international destinations. Shipping options and costs are calculated at checkout based on your location.

Question 2

How long does shipping take?

Accepted Answer

Because each item is made to order, production and shipping typically take approximately 10–14 business days. Delivery times may vary depending on your location and customs processing for international orders.

Question 3

Are your products made to order?

Accepted Answer

Yes. Every NACHALAH piece is made to order specifically for you. This helps reduce waste while ensuring each item is created with care and attention to detail.

Question 4

Are your designs original?

Accepted Answer

Yes. Every design in the HEAVEN Collection begins as an original painting and is transformed into wearable art and accessories created exclusively for NACHALAH.

Question 5

What is the HEAVEN Collection?

Accepted Answer

The HEAVEN Collection is NACHALAH's signature wearable art collection, inspired by original paintings and created to bring timeless beauty into everyday life through clothing and accessories.

Question 6

How do I choose the right size?

Accepted Answer

Each product includes a detailed size guide to help you find your best fit. We recommend reviewing the measurements carefully before placing your order.

Question 7

What if my item arrives damaged or incorrect?

Accepted Answer

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery with photos, and we'll work with you to resolve the issue as quickly as possible.

Question 8

Can I return or exchange my order?

Accepted Answer

Because our products are made to order, we cannot accept returns or exchanges for changes of mind or incorrect size selection. If there is a manufacturing defect or an error with your order, please contact us and we'll be happy to help.

Question 9

How do I care for my garment?

Accepted Answer

Care instructions are provided on each product page and on the garment label. Following the recommended care instructions will help preserve the beauty of your wearable art.

Question 10

How do I contact NACHALAH?

Accepted Answer

If you have any questions, we'd love to hear from you. Please visit our Contact page or use the contact form on our website, and we'll respond as soon as possible.

Question 11

Do you offer boutique or wholesale opportunities?

Accepted Answer

Yes. We welcome inquiries from boutiques, galleries, and retailers interested in carrying NACHALAH. If you're interested in featuring our collection, please contact us through our Contact page. We'd be happy to discuss potential opportunities.

Question 12

Where are your products made?

Accepted Answer

Our products are carefully produced through trusted manufacturing partners who specialize in high-quality apparel and accessories. Every item is made to order using our original artwork.

Question 13

Will I receive tracking information?

Accepted Answer

Yes. Once your order has been shipped, you'll receive an email with tracking information so you can follow your package every step of the way.

Question 14

How much does shipping cost?

Accepted Answer

Shipping costs are calculated automatically at checkout based on your location and the products you've selected.

Question 15

Do the colours look exactly like the photos?

Accepted Answer

We do our best to display colours as accurately as possible. However, colours may vary slightly depending on your screen or device settings.

Question 16

Can I purchase original artwork?

Accepted Answer

Yes. The original HEAVEN painting and other selected works are available for purchase. Visit the Original Artwork page on our website to explore the collection and purchase directly.

Question 17

Do you create custom designs?

Accepted Answer

At this time, we focus on our original NACHALAH collections and do not offer custom designs.

Question 18

Why are your products made to order?

Accepted Answer

Every NACHALAH piece is created especially for you after your order is placed. This allows us to offer a unique collection while reducing unnecessary waste and avoiding excess inventory.

Question 19

Is my payment information secure?

Accepted Answer

Yes. All payments are processed through secure, encrypted payment providers to help keep your personal and payment information protected.

Question 20

Do you offer gift cards?

Accepted Answer

Gift cards may be offered in the future. Please check our website or follow us on social media for updates.

Question 21

How can I stay up to date with new collections?

Accepted Answer

Follow NACHALAH on social media or subscribe to our email updates to be the first to hear about new collections, product launches, and special announcements.

Frequently asked questions